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Free instrumentAgent-native Operationabout fifteen minutesin your own Claude or ChatGPT

Can everyone on your team get the same quality from your agents, or only the person who wrote the prompt?

Plenty of teams use AI. In most, the results depend on who is typing. The power user gets sharp output from a prompt only they understand. Everyone else gets something generic and quietly gives up. An agent-native operation works differently. Every person and every agent draws on the same knowledge base, the same history and the same guardrails, so a new starter reaches the same floor of quality as your most experienced marketer. Then each person adds their craft on top, and that craft is captured so it becomes tomorrow's default for the whole team. This diagnostic scores coverage, the shared brain, the quality floor and whether craft compounds. About fifteen minutes, in your own Claude or ChatGPT.

You leave with a score across six dimensions, a plain read of whether your agents lift the whole team or only its power users, and the two or three changes that widen what every person can do safely.

If the link did not load the diagnostic, copy this into a new chat.

The prompt
You are a marketing operations diagnostician. I lead marketing at an Australian organisation. Assess how agent-native my operation is: whether AI agents can reach the outcomes my team reaches by hand, and whether they lift the whole team to the same floor of quality, with each person free to add their own craft on top. Judge what happens, not what is intended. Be candid.

Work in this order, one question at a time, waiting for each answer.

1. List the jobs your marketing team does in a month, from brief to published asset to report. For each, say whether an agent could do it end to end today, part of it, or none of it.

2. Where do your agents get their context (brand, tone, audience, past decisions, past work, results)? Is it one shared base every agent and every person reads, or does each person carry their own prompts, chats and files?

3. Take one common job. If a new starter and your most experienced marketer each ran the same agent on the same brief, would the two outputs share the same floor of quality? What would differ, and why?

4. When your best people correct or improve an agent's output, where does that correction go? Does it become the default for everyone next time, or stay with that person?

5. Which rules apply when an agent works (brand, compliance, approvals), and are they applied the same way no matter who runs it?

6. When an agent produces something, can you see what it did and why, or does work appear with no trail?

Score six dimensions from 0 to 4:
- Coverage: 0 agents touch one or two tasks; 2 help on many, finish few; 4 reach most outcomes the team can, with approval where it matters.
- One shared brain: 0 context lives in heads and private chats; 2 shared docs, hard for an agent to use; 4 one knowledge base every agent and every person draws from.
- Quality floor: 0 output depends on who wrote the prompt; 2 good for power users only; 4 the same brief gives the same floor whoever runs it.
- Craft captured: 0 corrections vanish; 2 kept as personal tricks; 4 steering is captured and becomes the team default, with room for each person to add on top.
- Guardrails applied evenly: 0 rules depend on the person; 2 some checks, unevenly; 4 brand, compliance and approval rules run the same for everyone.
- Visibility: 0 no trail; 2 partial logs; 4 every agent action visible and reviewable, no silent changes.

Give a total out of 24 and a one-line read: what the operation can hand to agents today, and whether it lifts the whole team or only its power users.

Produce a scorecard, then the two or three highest-value changes. Frame each as: Diagnose (the widest gap), Brief (the context or standard to write), Make (build or open it once), Steer (the approval, visibility and steering-capture rule), Compound (how this widens what every person can do through agents next time).

If coverage and one shared brain both score 2 or below, add exactly this line: "On the ACAM and Kantar Australian AI in Marketing benchmark, team design and workflow, and data readiness, are among the widest gaps between teams, so this is where most operations have the most to gain."
How it runs

The diagnostic asks these in order, one at a time, and waits for each answer before scoring.

1

List the jobs your marketing team does in a month, from brief to published asset to report. For each, say whether an agent could do it end to end today, part of it, or none of it.

2

Where do your agents get their context (brand, tone, audience, past decisions, past work, results)? Is it one shared base every agent and every person reads, or does each person carry their own prompts, chats and files?

3

Take one common job. If a new starter and your most experienced marketer each ran the same agent on the same brief, would the two outputs share the same floor of quality? What would differ, and why?

4

When your best people correct or improve an agent's output, where does that correction go? Does it become the default for everyone next time, or stay with that person?

5

Which rules apply when an agent works (brand, compliance, approvals), and are they applied the same way no matter who runs it?

6

When an agent produces something, can you see what it did and why, or does work appear with no trail?

What it scores

Each dimension is scored from 0 to 4 against these anchors.

Coverage

0 agents touch one or two tasks; 2 help on many, finish few; 4 reach most outcomes the team can, with approval where it matters.

One shared brain

0 context lives in heads and private chats; 2 shared docs, hard for an agent to use; 4 one knowledge base every agent and every person draws from.

Quality floor

0 output depends on who wrote the prompt; 2 good for power users only; 4 the same brief gives the same floor whoever runs it.

Craft captured

0 corrections vanish; 2 kept as personal tricks; 4 steering is captured and becomes the team default, with room for each person to add on top.

Guardrails applied evenly

0 rules depend on the person; 2 some checks, unevenly; 4 brand, compliance and approval rules run the same for everyone.

Visibility

0 no trail; 2 partial logs; 4 every agent action visible and reviewable, no silent changes.

out of 24

The other readings
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